Privacy Policy
Effective Date: September 1, 2026
Last Updated: September 1, 2026
1. Information We Collect
The Royal Maid respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, schedule cleaning services, communicate with us, or become a customer. We collect information that is reasonably necessary to provide, schedule, manage, and improve our services.
2. Payment Information
When you request a quote, schedule service, or make a payment, we may collect information such as your name, phone number, email address, home or service address, billing information, property size and type, number of bedrooms and bathrooms, cleaning preferences, requested services, appointment information, pet information, entry instructions, gate or door codes, lockbox or alarm instructions, special property instructions, and any communications you send to us. We seek information that is reasonably necessary to provide, schedule, manage, and improve our services.
- Payments for services may be processed by secure third-party payment providers. The Royal Maid does not intend to directly store complete payment card numbers on this website. However, we may retain limited payment-related information such as payment status, amount, date, and payment method for accounting, service, and customer-support purposes.
3. Home-Access Information
In order to provide cleaning services, we may collect and use home-access information such as door codes, gate codes, lockbox locations, alarm instructions, key locations, and building-entry instructions. We recognize that this information is sensitive operational information. Access to this information is limited to personnel who reasonably need it to schedule, manage, or perform services. We ask that you notify The Royal Maid promptly if any access information changes so that we can update our records and help maintain the security of your property.
4. Communications
We may use your contact information to communicate with you about quote requests, appointment confirmations, reminders, arrival information, schedule changes, service questions, payment matters, and customer-service follow-up. These communications may occur by email, phone, or text message, as appropriate for the situation and your preferences where applicable.
5. Photos and Property Documentation
In some cases, we may take photos or create other documentation of your property when reasonably necessary for estimates, documenting property condition, noting pre-existing damage, quality control, documenting completed work, addressing service concerns, or investigating potential damage or incidents. These operational photos are not automatically authorized for marketing or advertising use. The Royal Maid will not intentionally publish identifiable interior-home photos for advertising or social media without your permission.
6. Website and Device Information
When you visit our website, we and our service providers may automatically collect certain technical information from your browser or device. This may include your IP address, browser type, device type, operating system, pages visited, the date and time of your visit, the site you visited before coming to our site, how you interact with our pages, and an approximate location derived from your IP address. This information helps us operate, secure, and improve our website and understand how visitors use our services.
7. Cookies and Analytics
Our website and service providers may use cookies, pixels, scripts, and similar technologies to help operate the site, analyze traffic and performance, enhance security, and measure the effectiveness of our marketing. These technologies may collect information about how you use the site over time. You can usually control cookies through your browser settings, including blocking or deleting them. However, if you disable certain cookies, some features of the website may not function properly.
8. How We Use Information
We use the information we collect for purposes such as:
• Providing, scheduling, and managing cleaning services
• Preparing and delivering estimates and quotes
• Communicating about appointments, access, and service details
• Processing and recording payments and related transactions
• Responding to questions, requests, and customer-service issues
• Improving our services, website, and customer experience
• Maintaining safety and security for customers, staff, and property
• Preventing, investigating, and addressing fraud, misuse, or illegal activity
• Keeping business records and complying with accounting, tax, and other legal obligations
• Protecting our rights, property, and the rights and safety of others
9. Service Providers and Disclosure of Information
We may share personal information with trusted third parties who provide services that help us operate our business. These may include:
• Website hosting and maintenance providers
• Online forms and lead-capture services
• Scheduling and calendar tools
• Customer relationship management (CRM) systems
• Payment processors and billing services
• Email and SMS communication providers
• Analytics and advertising measurement services
• Cloud storage and data backup providers
• Accounting, bookkeeping, and tax professionals
• Information-technology and security providers
• Insurance, legal, and other professional service providers
These service providers are allowed to access personal information only as reasonably necessary to perform services for us and are expected to protect it appropriately.
We may also disclose information:
• When required by law, regulation, legal process, or government request
• When we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers, staff, or others
• In connection with a business transaction such as a merger, acquisition, reorganization, or sale of some or all of our assets, in which case information may be transferred as part of that transaction, subject to applicable law
10. Sale and Sharing of Personal Information
The Royal Maid does not sell customer personal information for money. We do not suggest that names, phone numbers, home addresses, home-access data, or cleaning-service data are sold to unrelated parties for their own independent use.
Some website analytics, advertising, or similar activities may be considered “sharing” of personal information under certain privacy laws. When and where such laws apply, we will provide any required notices and choices, including options to opt out of qualifying “sharing” as required.
11. SMS Text Messages
We may send text messages for service-related purposes, such as quote follow-up, appointment confirmations, reminders, arrival updates, schedule changes, service questions, payment notices, and customer-service follow-up.
From time to time, we may also offer the option to receive marketing or promotional text messages. Consent to receive marketing text messages is not a condition of purchasing cleaning services. If you choose to receive promotional texts, you may opt out at any time by replying STOP to a message or by using any other opt-out method described in the message. Standard message and data rates from your mobile carrier may apply.
12. Email Communications
We may use email to send estimates, appointment details, service updates, invoices, receipts, payment confirmations, and other messages related to active or recent transactions and services.
We may also send occasional promotional or informational emails about our services. Where required by law, we will obtain appropriate consent before sending marketing emails. You can opt out of promotional emails at any time by using the unsubscribe link or instructions included in the message. Even if you opt out of marketing emails, we may still send you non-marketing messages related to your services or account.
13. Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic or physical storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.
14. Retention of Information
We retain personal information for as long as reasonably necessary to provide and support services, maintain service history, respond to requests, manage customer relationships, keep accurate accounting and tax records, maintain payment and transaction records, support insurance and risk-management needs, prevent fraud and misuse, resolve disputes, and comply with legal obligations. The specific retention period may vary depending on the type of information and applicable legal or business requirements.
15. California Privacy Rights
If you are a California resident, you may have certain rights under applicable California privacy laws with respect to personal information we collect, subject to exceptions and limitations under those laws. These may include the right to:
• Request to know or access the categories and specific pieces of personal information we have collected about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about the categories of personal information we have disclosed for business purposes and the categories of recipients
• Opt out of certain activities that may be considered a qualifying “sale” or “sharing” of personal information under applicable law
• Not be discriminated against for exercising your privacy rights
To submit a privacy request, please contact us through the Contact page on this website. We may need to take reasonable steps to verify your identity and residency before responding, which may include asking you to provide certain information that we already have on file.
16. Do Not Track and Privacy Signals
Some browsers and devices allow you to send “Do Not Track” (DNT) signals or other privacy preferences. Our handling of these signals may depend on the technology used and applicable law. Where required by law, we will make reasonable efforts to honor legally recognized browser-based or device-based privacy signals related to certain types of data sharing or targeting.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or content that we do not own or control. This Privacy Policy does not apply to those third-party sites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you visit.
18. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information as required by law.
19. Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new “Last Updated” date. Your continued use of the website or services after any changes are posted indicates your acceptance of the updated policy, as permitted by applicable law.
20. Contact and Privacy Requests
If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us through the Contact page on this website. We will review your request and respond as required by applicable law.